Returns & Exchanges

Your Perfect Shoe Guarantee

We know you’re going to love your shoes. But if for any reason you don’t, you’re welcome to return them in an unworn condition within 30 days of receiving them.
All we ask is that you email us (contact@makeyoursandals.com.au) to advise us of the return before posting it.

  • We’ll refund you 100 percent of the price you paid
  • You are only responsible for the one-way return postage
  • The cost for return postage will be discounted from your next order!

What if my shoes don’t fit?

If you receive your shoes and they don’t fit right after consulting our measurement and size guide, please contact us via email (contact@makeyoursandals.com.au) as soon as you can within 30 days of receiving your order.

As long as they’re in an unworn condition, we’ll happily send a new pair free of charge in a different size and ask that you make sure the product(s) are taped back up in the packaging they came in and post to address below.

299 Tumbi Rd
Wamberal NSW 2260

Once received back to us we will ship a replacement and refund you return postage.

Damaged or Faulty Items

Your shoes will be considered faulty if they are received damaged, or a manufacturing fault occurs within 30 days of purchase. Shoes damaged as a result of wear and tear are not considered to be faulty.

If faulty, we’d love to replace them with a pair of the same design, at no extra cost to you. All we ask is that you contact us via email (contact@makeyoursandals.com.au) within 30 days of receipt of the faulty shoes or accessories so we can determine what the problem is and organise return of the faulty goods to us and a replacement pair out to you.
If you have any questions about our returns policy, please don’t hesitate to contact us.